Refund Policy

We have a 15-day return policy on all non-food items, which means you have 15 days after receiving your item to request a return.  

Perishable goods (such as food, beverages, catering, online orders) are not eligible to be returned

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@rootstockhg.com. If your return is accepted, we will contact you to inform you that the return is accepted.  Then you can return the item at the same Rootstock Hospitality Group restaurant location at which you picked up the item. 

You can always contact us for any return question at support@rootstockhg.com.

Damages and Issues      

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 Exceptions / non-returnable items      

Certain types of items cannot be returned, like perishable goods (such as food/beverages/catering/online orders).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges      

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds      

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.